At Maktab Spaces, we are committed to protecting the privacy and security of our members. This Privacy Policy explains how we collect, use, and safeguard your information across our physical facilities and digital platforms.
1. Information We Collect
To provide a professional and secure environment, we collect the following types of information:
-
Member Profiles: Name, contact information (email, phone number), and business details.
-
Financial Data: Billing addresses and transaction history for membership and service fees.
-
Facility Usage: Logged data regarding meeting room bookings and membership check-ins.
-
Network Information: If required, we may ask for device identifiers (such as MAC addresses) used to facilitate and secure Wi-Fi connectivity.
2. Security & CCTV Surveillance
The safety of our community is a top priority. Our premises are monitored by 24/7 CCTV surveillance.
-
Usage: Footage is used exclusively for safety, security, and dispute resolution.
-
Access: Only authorized management personnel have access to recorded footage.
-
Retention: Data is stored on secure local servers and is automatically overwritten after a standard retention period, unless required for legal purposes.
3. Network Security and Proper Use
We provide shared high-speed internet infrastructure for all members.
-
Network Integrity: We monitor network traffic to ensure stability, manage bandwidth, and prevent cyber-attacks.
-
Privacy: We do not monitor the specific content of your encrypted browsing activity.
-
User Responsibility: Members are responsible for maintaining their own device security.
4. No-Sharing & Non-Disclosure Policy
We do not sell, rent, trade, or share your personal data with any third party for marketing or commercial purposes. Your information is handled with strict confidentiality and is only disclosed in the following specific cases:
-
Operational Necessity: With trusted service providers who assist strictly in our operations (e.g., payment gateways or network diagnostics).
-
Legal Requirement: We will only disclose your information to legal or governmental authorities if specifically required by law, a court order, or a valid legal process.
5. Data Protection and Your Rights
We implement robust administrative and technical safeguards to protect your data from unauthorized access. As a member, you have the right to:
-
Review and update your personal information.
-
Request a copy of the data we hold regarding your membership.
-
Request the deletion of your records, provided all contractual and legal obligations are met.
6. Changes to This Policy
We reserve the right to update this policy as our services evolve. Any changes will be posted on this page with an updated “Effective Date.”
Contact Information
For any inquiries regarding your data or this policy, please visit our management office or contact us through our official website channels.